Refund & Cancellation Policy

Entity: OCCAZA EVENTS (OPC) PRIVATE LIMITED Effective Date: 17 April 2026

• You must publish clear, fair cancellation rules on each Listing (windows, percentages, non-refundable costs).
• Those rules bind your Confirmed bookings with customers unless law or Occaza requires a different outcome (for example fraud, total non-delivery, or gross unfairness).
• Occaza Partners-caused cancellations can trigger full refunds, payout reversals, and enforcement.
• Booking request fees collected by Occaza from customers are Occaza platform charges and are not your payout line items; treat customer communications consistent with Occaza’s published disclosures.
• This Platform Policy adds minimum standards on top of your Listing settings.

• “Listing cancellation policy” — the policy and tiers you attach to a service in the Partners App.
• “Confirmed booking” — the customer has completed service payment (and other required steps) and the booking is confirmed for fulfilment. Booking request fee payments alone do not create a Confirmed booking for service refund rules.

This policy governs how cancellations, refunds, rescheduling, penalties, and payout adjustments work for Occaza Partners on the Occaza Partners App, together with your Listing cancellation policies and the Occaza Partners Terms.

For each Listing you must clearly disclose:

• any free-cancellation window;
• refund percentages by time before the event (or tiered rules);
• non-refundable deposits or tokens if used; venue security deposits (amount, purpose, and release/forfeiture approach) where applicable;
• treatment of customization, materials, or prep costs;
• rescheduling cut-off;
• no-show handling;
• force majeure approach if you use one.

Listing policies must be visible before the customer pays.

Policies must be transparent and not misleading. Occaza may reject, modify, or override policies or outcomes that are hidden, deceptive, unlawful, or grossly one-sided, or where fraud, safety, service failure, or chargeback risk requires intervention.

Many Occaza Partners use tiered refunds by days or hours before the event. Venues, catering, decoration, and artists often need stricter or different cut-offs because of blocked dates or sunk costs. This is guidance only—your Listing must state your actual rules.

Cancelling a Confirmed booking without valid cause may result in: full refund to the customer; reversal or withholding of your payout; penalties; strikes; or account action.

Where you do not deliver, materially misrepresent, or deliver unusable service due to your fault, Occaza may issue refunds or credits, deduct payouts, or apply penalties as appropriate.

Requires customer agreement where applicable, availability, and clear handling of price changes if scope or date changes materially.

Custom goods, perishables already purchased, committed third-party labour, rush fees, or similar may be non-refundable only if clearly disclosed before payment.

Occaza may disclose which components are refundable or non-refundable (for example certain gateway or platform fees, GST on fees, or Occaza’s booking request fee). The booking request fee is an Occaza charge to the customer, is not your service revenue, and is not refunded through your Listing cancellation tiers unless mandatory law or Occaza decides otherwise for a specific case. Align your Listing with actual checkout disclosures and avoid misleading customers about what you control versus what Occaza charges.

Refunds to customers are processed through Occaza’s payment partners. Indicative timelines:

• UPI / wallet: 1–5 business days;
• Card / net banking: 5–10 business days;
• Bank transfer: 7–15 business days.

These depend on banks and partners, not only Occaza.

Occaza may request proof (communications, photos, invoices, timestamps). Failure to respond reasonably may lead to outcomes favouring the customer where fair.

For fraud, safety, abuse, or chargebacks, Occaza may make final operational decisions subject to applicable law.

Nothing here limits non-waivable customer or regulatory rights.

• All enquiries (Occaza Partners support, legal, grievance): support@occaza.com
• Registered office: OCCAZA EVENTS (OPC) PRIVATE LIMITED, URBTECH TRADE CENTRE, SECTOR 132, NOIDA, GAUTAM BUDDHA NAGAR, GEJHA, GAUTAM BUDDHA NAGAR, DADRI, UTTAR PRADESH, INDIA, 201304