Privacy Policy

• “Personal data” — data about an identified or identifiable individual, as defined under applicable law.
• “Processing” — collection, storage, use, disclosure, or similar handling of personal data.
• “Platform” — Occaza’s customer-facing apps and sites.

This Privacy Policy explains how OCCAZA EVENTS (OPC) PRIVATE LIMITED (“Occaza”, “we”, “us”) processes personal data in connection with the Occaza Customer App and related services. It should be read with our Terms of Service and Refund & Cancellation Policy.

This policy applies to customers using the Platform in India. Occaza determines the purposes and means of processing described here in its role under the Digital Personal Data Protection Act, 2023 (DPDP Act) where it applies, subject to clarifications from the Data Protection Board of India and future rules.

We may collect:

• Identity and contact: name, phone number, email;
• Booking details: event date, location, guest count, preferences, notes; booking-request status; add-on quotes and payment status; security deposit amounts or status where the Listing or checkout collects them;
• Invoices and receipts: transaction references, invoice identifiers, and download metadata where you use in-app invoice features (for example service payments, add-ons, or Occaza platform charges where offered);
• Payment-related information as shared by payment partners (we do not store full card numbers on our servers unless a certified flow explicitly requires it);
• Account and security: login identifiers, device/app information, IP address, logs;
• Product usage (first-party): for example recent searches, viewed Listings or categories, and similar signals used to improve discovery and your experience (often stored on your device or in your account as the app implements);
• Support and dispute records: chats, tickets, complaint details, and internal operational notes created for investigations, quality, or dispute handling where permitted;
• Reviews, ratings, and survey responses where you choose to provide them.

We process personal data for:

• Service delivery: account creation, Bookings, booking requests, payments (including booking request fees and add-ons), confirmations, reminders, and invoices where available;
• Vendor coordination: sharing necessary details with the vendor for fulfilment;
• Safety and integrity: fraud prevention, abuse detection, security monitoring;
• Legal compliance: tax, accounting, regulatory requests, and law enforcement where required;
• Improvement: analytics and product improvement in aggregated or de-identified form where possible;
• Marketing: promotional messages where permitted and with consent or opt-out where required.

Where the DPDP Act requires consent, we will seek it separately for optional processing (for example certain marketing). Necessary processing for the Platform and your Bookings may rely on other valid grounds as permitted by law.

To fulfil a Booking we may share relevant information with the selected vendor (for example name, contact, service location, timing, preferences, notes). Vendors are contractually required to use this only for fulfilment and permitted support, not for unrelated marketing without appropriate consent.

We may share data with:

• Payment processors and banks;
• Cloud, messaging, and analytics providers under confidentiality and security obligations;
• Authorities when required by law or to protect rights and safety.

If personal data is transferred outside India, we will do so only in compliance with the DPDP Act and applicable rules (including permitted territories or safeguards as notified).

Payments are processed by third-party gateways. Occaza may receive status, transaction references, and masked identifiers. Full card credentials are handled by certified partners under their policies.

We send transactional messages (bookings, security, legal). Promotional messages are sent where allowed; you may opt out of non-essential marketing as provided in the app or by contacting us.

We may use cookies, mobile SDKs, and analytics to run and improve the Platform, measure performance, and prevent fraud. We may also process first-party usage data (such as search and browsing history within the Platform) to personalise results, show relevant categories, or restore recent activity. You can control some choices through in-app settings (where available), device settings, or browser settings.

We implement reasonable technical and organisational measures. No method of transmission or storage is 100% secure.

We retain personal data as long as needed for Bookings, support, legal/tax records, fraud prevention, and dispute resolution, then delete or anonymise as permitted by law.

Subject to applicable law, you may request:

• Access to your personal data;
• Correction of inaccurate data;
• Erasure or restriction where applicable;
• Withdrawal of consent for processing that relies on consent (without affecting prior lawful processing);
• Nominate another person to exercise rights on certain events, as the DPDP Act may allow.

Withdrawing data necessary for Bookings may limit or end our ability to provide those services.

The Platform’s contractual booking and payment features are not directed at persons below 18. We do not knowingly collect personal data from children for such purposes in violation of law. If you believe we have, contact support@occaza.com.

We do not rely on solely automated decisions that produce legal or similarly significant effects about you, except where necessary for fraud prevention or as disclosed.

We may update this Privacy Policy. Material changes will be notified through the Platform (and email/SMS where appropriate). Continued use after the effective date may constitute acceptance where the law allows.

For privacy questions or complaints:

• Data Protection Officer / grievance (privacy): support@occaza.com
• Postal / registered office: OCCAZA EVENTS (OPC) PRIVATE LIMITED, URBTECH TRADE CENTRE, SECTOR 132, NOIDA, GAUTAM BUDDHA NAGAR, GEJHA, GAUTAM BUDDHA NAGAR, DADRI, UTTAR PRADESH, INDIA, 201304

You may also use the grievance channel in the Customer App where available. You have the right to approach the Data Protection Board of India under the DPDP Act when that process is available.

• All enquiries (privacy, support, grievance): support@occaza.com
• Registered office: OCCAZA EVENTS (OPC) PRIVATE LIMITED, URBTECH TRADE CENTRE, SECTOR 132, NOIDA, GAUTAM BUDDHA NAGAR, GEJHA, GAUTAM BUDDHA NAGAR, DADRI, UTTAR PRADESH, INDIA, 201304