Refund & Cancellation Policy

• “Listing cancellation policy” — the rules and percentage tiers the vendor attaches to a service, shown before you pay.
• “Platform Policy” — this document.
• “Booking request fee” — an Occaza platform charge (plus applicable taxes) that may apply before a partner accepts your request; non-refundable except where mandatory law requires otherwise; not credited toward the service total.
• “Confirmed booking” — the service payment (and any other required steps shown in the app) has succeeded and the Platform confirms the Booking for that service. Paying only a booking request fee does not create a Confirmed booking for refund purposes relating to the service price.

This Platform Policy explains how cancellations, refunds, rescheduling, and related remedies generally work for customers. It works together with: (a) the Listing cancellation policy for your specific service; (b) the Customer Terms of Service; and (c) applicable law.

Where the Platform charges Occaza’s booking request fee (plus applicable taxes, as shown before you pay):

• It is non-refundable in normal circumstances, including if the partner declines your request, the request expires, or you withdraw before a Confirmed booking for the service—except where mandatory law requires a different outcome.
• It is not a prepayment toward the vendor’s service price and is not treated as a deposit toward the service total.
• It is not remitted to the vendor as service revenue.
• Invoices or receipts may be available in the app where offered.

Because Occaza supports many service types, practical outcomes vary:

• Venues — often stricter due to blocked dates;
• Catering / meals — depends on procurement and preparation stage;
• Decoration — depends on customization and materials;
• Entertainment — depends on date commitment and preparation;
• Equipment / support — depends on dispatch and setup commitments.

Review: service area; package inclusions/exclusions; travel or setup charges; Listing cancellation policy; venue security deposit terms where shown; rescheduling rules; no-show terms; weather or force majeure handling if stated.

If you cancel a Confirmed booking, refunds (if any) follow the Listing cancellation policy and timing, generally as follows (unless the Listing says differently):

• Within any free-cancellation window disclosed on the Listing — you may receive a full or near-full refund of eligible amounts (subject to disclosed non-refundable components);
• After that window — partial refund may apply;
• Close to the event — lower or zero refund may apply;
• After service has begun or same-day no-show — often non-refundable, by category.

Add-on quotes (additional scope or items agreed after the original Booking) are separate charges. Refunds or adjustments for paid add-ons follow the disclosures at add-on checkout, the Listing (where relevant), and this Platform Policy—not automatically the same percentages as your original service line.

Venue security deposits (where applicable) are governed by the Listing, checkout text, and any post-event assessment shown in the Platform. Release or forfeiture may depend on condition, time, and evidence, as disclosed for that Booking.

The following may be non-refundable if clearly disclosed at checkout or on the Listing:

• Occaza’s booking request fee (and applicable taxes), as described in section 2;
• certain platform or convenience fees on the service (including Occaza’s platform fee and GST on that fee, where shown);
• payment gateway charges where partners do not reverse fees;
• blocked-date or rush fees;
• custom décor, printing, or similar sunk costs;
• perishable goods already procured;
• other specific non-refundable lines shown before payment.

If a vendor cancels a Confirmed booking without valid cause, you may be eligible for full refund of eligible amounts, help with rebooking, platform credit, or another fair remedy as Occaza determines under policy and law.

Occaza may cancel in cases such as: obvious pricing error; duplicate or failed transaction; fraud risk; legal restriction; confirmed vendor unavailability before fulfilment; or serious technical failure. If payment was captured, we will process an appropriate refund of eligible amounts.

Rescheduling requires vendor agreement, availability, and acceptance of any price or scope changes. It is not guaranteed.

For quality or incomplete service (as opposed to pre-event cancellation), Occaza may facilitate partial refund, credit, re-performance, or dispute resolution depending on evidence and category.

Approved refunds are sent to the original payment source or another lawful method we support. Indicative timelines (banking and partners may vary):

• UPI / wallet: 1–5 business days;
• Card / net banking: 5–10 business days;
• Manual bank transfer: up to 15 business days.

These are estimates, not guarantees.

Fraudulent or abusive chargebacks after valid fulfilment or refund may lead to account action, recovery of amounts, and use of transaction records in disputes.

Occaza may request documents, media, chat logs, or vendor evidence. Our operational decision is based on available evidence and does not remove rights you may have under applicable law or before consumer forums.

• All enquiries (support, grievance): support@occaza.com
• Registered office: OCCAZA EVENTS (OPC) PRIVATE LIMITED, URBTECH TRADE CENTRE, SECTOR 132, NOIDA, GAUTAM BUDDHA NAGAR, GEJHA, GAUTAM BUDDHA NAGAR, DADRI, UTTAR PRADESH, INDIA, 201304